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The General collection includes articles on core platform features and everyday setup tasks, such as using full-screen mode, linking identity providers, and other basic functionality. It’s a good starting point for understanding essential tools and common configuration options.

General

Need help or spotted something odd?
Find support, report bugs, and share ideas for new features. Your feedback helps us improve the platform for everyone.

Feedback, Bug Reports & Feature Requests

Detailed information about our security practices, data protection measures, infrastructure, subprocessors, and GDPR compliance. This section is intended for administrators, IT departments, and data protection officers evaluating the platform.

Security, Privacy & Compliance

H5P is an open standard for creating interactive HTML5 learning content. It allows teachers and instructional designers to build activities that learners can interact with directly in their browser—no additional software required.

Content & H5P

A deployment allows educators to publish content and distribute it via a shareable link, an embed code for websites or LMS platforms, or a QR code for quick access in classrooms.

Deployments

Everything related to your subscription, billing, and payments. Learn how subscriptions work, how to update payment details, download invoices, or cancel your plan. Payments are securely processed through our billing partner FastSpring.

Subscription, Billing & Referral

Lumi currently offers a simple and transparent pricing model with one paid plan designed to unlock the full potential of the platform, while still keeping a generous free tier available for getting started.

Plans & Limitations

If you’ve purchased a subscription through FastSpring but it’s not showing up in your Lumi account, don’t worry—this is usually easy to fix.


Troubleshooting Subscription Linking (FastSpring)

We use Stripe to securely process all payments on our platform. Stripe is a trusted global payment provider used by millions of businesses and ensures that your transactions are fast, safe, and reliable.


Paying with Stripe on Our Platform

When you refer a colleague to Lumi, both of you benefit. You earn a reward for every person who signs up through your personal referral link, and they get access to Lumi through a trusted recommendation.