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The General collection includes articles on core platform features and everyday setup tasks, such as using full-screen mode, linking identity providers, and other basic functionality. It’s a good starting point for understanding essential tools and common configuration options.

General

Need help or spotted something odd?
Find support, report bugs, and share ideas for new features. Your feedback helps us improve the platform for everyone.

Feedback, Bug Reports & Feature Requests

Detailed information about our security practices, data protection measures, infrastructure, subprocessors, and GDPR compliance. This section is intended for administrators, IT departments, and data protection officers evaluating the platform.

Security, Privacy & Compliance

H5P is an open standard for creating interactive HTML5 learning content. It allows teachers and instructional designers to build activities that learners can interact with directly in their browser—no additional software required.

Content & H5P

A deployment allows educators to publish content and distribute it via a shareable link, an embed code for websites or LMS platforms, or a QR code for quick access in classrooms.

Deployments

Everything related to your subscription, billing, and payments. Learn how subscriptions work, how to update payment details, download invoices, or cancel your plan. Payments are securely processed through our billing partner FastSpring.

Subscription, Billing & Referral

Known Bugs and Issues

If something isn’t working as expected, don’t worry—many issues can be resolved quickly with a few simple steps. This guide will help you identify and fix common problems.

Troubleshooting Common Issues

In some cases, content may not appear in the content browser even though it still exists in your workspace. This can be confusing, but the content is not lost—it is simply not visible in the current view.