Error_An internal error occurred
Hi! I’m trying to share some activities but the links don’t work. I cannot upload the files. [Upload failed.] Can somebody help me?
e.ajenjogarcia 7 days ago
Content-Type
Error_An internal error occurred
Hi! I’m trying to share some activities but the links don’t work. I cannot upload the files. [Upload failed.] Can somebody help me?
e.ajenjogarcia 7 days ago
Content-Type
upgrade Branching scenario
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden? (ich habe dasselbe ticket eben fälschlich als feature request gepostet, kann es aber nicht editieren oder löschen)
asta.vonschroeder 13 days ago
upgrade Branching scenario
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden? (ich habe dasselbe ticket eben fälschlich als feature request gepostet, kann es aber nicht editieren oder löschen)
asta.vonschroeder 13 days ago
Problem mit dem Export der GameMap
My problem is: When exporting the GameMap from the lumicloud in HTML5 or Scorm, the buttons will show up as a small row in the upper left corner. I tried it in Moodle, OLAT and in the Browser. As a colleague told me, it happens for her as well, when exporting from Lumi-Desktop on a PC.
ninaoehler 15 days ago
Content-Type
Problem mit dem Export der GameMap
My problem is: When exporting the GameMap from the lumicloud in HTML5 or Scorm, the buttons will show up as a small row in the upper left corner. I tried it in Moodle, OLAT and in the Browser. As a colleague told me, it happens for her as well, when exporting from Lumi-Desktop on a PC.
ninaoehler 15 days ago
Content-Type
Login Problem and Errors in Deployed Videos
I can’t log in, and the shareable links are also not working because the Lumi server appears to be down.
jude.xi.ma about 1 month ago
High Priority
Login Problem and Errors in Deployed Videos
I can’t log in, and the shareable links are also not working because the Lumi server appears to be down.
jude.xi.ma about 1 month ago
High Priority
Some contents/interactive games do not work
https://app.lumi.education/graphql endpoint is not working 502 http status code /api endpoint works
dipacemariagrazia about 1 month ago
High Priority
Some contents/interactive games do not work
https://app.lumi.education/graphql endpoint is not working 502 http status code /api endpoint works
dipacemariagrazia about 1 month ago
High Priority
Export als SCORM funktioniert nicht
Bei mir funktioniert der Export als SCORM weder online noch in der App. Ich habe es mit dem Aufgabentyp Game Map und der Aufgabenfolge versucht. In der App lädt diese schier endlos wenn ich es versuche. Ich habe die Version 1.0.2. In der Webversion habe ich es sowohl mit Firefox als auch mit Mircosoft Edge versucht. Auch nach dem Neuladen der Seite tat sich nichts.
lena.schekelmann about 2 months ago
Export als SCORM funktioniert nicht
Bei mir funktioniert der Export als SCORM weder online noch in der App. Ich habe es mit dem Aufgabentyp Game Map und der Aufgabenfolge versucht. In der App lädt diese schier endlos wenn ich es versuche. Ich habe die Version 1.0.2. In der Webversion habe ich es sowohl mit Firefox als auch mit Mircosoft Edge versucht. Auch nach dem Neuladen der Seite tat sich nichts.
lena.schekelmann about 2 months ago
Import schlägt fehl in Lumi-Web: "H5P.GameMap-1.6. missing libraries"
Der Import einer H5P GameMap schlägt fehl. Fehlermeldung siehe screenshot: “Version 1.6.0, released in March 2026, includes important fixes for potential content loss during updates and improvements in stability” (Quelle: https://www.olivertacke.de/labs/h5p-content-types/) Beispiel H5P-Datei hier zum Wiederverwenden verfügbar: https://moodle.ruhr-uni-bochum.de/mod/hvp/view.php?id=2892031 (Lumi Desktop Version 1.0.2 öffnet die Datei problemlos.)
linda.halm 2 months ago
High Priority
Import schlägt fehl in Lumi-Web: "H5P.GameMap-1.6. missing libraries"
Der Import einer H5P GameMap schlägt fehl. Fehlermeldung siehe screenshot: “Version 1.6.0, released in March 2026, includes important fixes for potential content loss during updates and improvements in stability” (Quelle: https://www.olivertacke.de/labs/h5p-content-types/) Beispiel H5P-Datei hier zum Wiederverwenden verfügbar: https://moodle.ruhr-uni-bochum.de/mod/hvp/view.php?id=2892031 (Lumi Desktop Version 1.0.2 öffnet die Datei problemlos.)
linda.halm 2 months ago
High Priority
Rejected
Bug: Incorrect 1/1 score in Drag and Drop when all elements are wrong
The Drag and Drop activity is awarding a score of 1/1 even when all elements are marked with a red X (incorrect). This happens even after checking "Correct elements" and "Give one point for the whole task" settings. This was observed with 4 elements.
mauriziodavide.baroni 2 months ago
Rejected
Bug: Incorrect 1/1 score in Drag and Drop when all elements are wrong
The Drag and Drop activity is awarding a score of 1/1 even when all elements are marked with a red X (incorrect). This happens even after checking "Correct elements" and "Give one point for the whole task" settings. This was observed with 4 elements.
mauriziodavide.baroni 2 months ago
Scoring failure with 7+ elements in Drag and Drop
The scoring system in Drag and Drop fails when using 7 droppable elements, even though it works for 2. The user reports that changing parameters does not resolve the issue. This may be related to the known auto-alignment bug after 5-6 moves.
mauriziodavide.baroni 2 months ago
Scoring failure with 7+ elements in Drag and Drop
The scoring system in Drag and Drop fails when using 7 droppable elements, even though it works for 2. The user reports that changing parameters does not resolve the issue. This may be related to the known auto-alignment bug after 5-6 moves.
mauriziodavide.baroni 2 months ago
Interactive Video Links Not Opening in Preview
A link does not open the linked document when clicked in the preview. The customer states that the URL opened in the browser is different from the one configured, though the example provided is identical. This issue affects all interactive links within the video.
bjorg.borst 2 months ago
Interactive Video Links Not Opening in Preview
A link does not open the linked document when clicked in the preview. The customer states that the URL opened in the browser is different from the one configured, though the example provided is identical. This issue affects all interactive links within the video.
bjorg.borst 2 months ago
Completed
Unable to receive password reset email for Lumi.education account
The customer is reporting an issue with password reset for their Lumi.education account. They utilized the 'Forgot your password?' option on the login page and entered their email address, but have not received the password reset email. The customer has confirmed checking their spam folder without success. They require manual assistance from the support team as the automated password reset process is not functioning.
osmansalihozdemir 2 months ago
Completed
Unable to receive password reset email for Lumi.education account
The customer is reporting an issue with password reset for their Lumi.education account. They utilized the 'Forgot your password?' option on the login page and entered their email address, but have not received the password reset email. The customer has confirmed checking their spam folder without success. They require manual assistance from the support team as the automated password reset process is not functioning.
osmansalihozdemir 2 months ago
Completed
Unable to Set Password for Google-Linked Account
Customer, who signed up using Google, is unable to establish a password for their account. They attempted to change their username but were prompted for a 'current password' which they do not possess. The customer then tried the 'Forgot Password' flow. They reported that the 'Reset Password' button on the website is unresponsive, and no password reset emails are being received in their inbox, spam, or other folders, despite checking thoroughly. They have tried this in Chrome and also in an Incognito window, but the issue persists. The system indicates that because the account was created via Google Sign-in, there is no local password to reset, requiring manual intervention from the support team to initialize a password or update the username.
marcelod.herrerac 2 months ago
Completed
Unable to Set Password for Google-Linked Account
Customer, who signed up using Google, is unable to establish a password for their account. They attempted to change their username but were prompted for a 'current password' which they do not possess. The customer then tried the 'Forgot Password' flow. They reported that the 'Reset Password' button on the website is unresponsive, and no password reset emails are being received in their inbox, spam, or other folders, despite checking thoroughly. They have tried this in Chrome and also in an Incognito window, but the issue persists. The system indicates that because the account was created via Google Sign-in, there is no local password to reset, requiring manual intervention from the support team to initialize a password or update the username.
marcelod.herrerac 2 months ago
H5P SCORM Export Hotspot Rendering Issue
The activity displayed incorrect hotspot placement, with hotspots appearing in a corner instead of their intended locations.
virtualdesigner2022 2 months ago
H5P SCORM Export Hotspot Rendering Issue
The activity displayed incorrect hotspot placement, with hotspots appearing in a corner instead of their intended locations.
virtualdesigner2022 2 months ago
Persistent Folder Management & UI Issues
The customer initially reported two folders disappearing after being renamed. Although the files were successfully recovered, the customer states that similar issues consistently occur when using the "EDIT" function (e.g., renaming folders, changing colors). The delete function for files is also reported as non-functional, hindering folder structure management. Additionally, H5P icons are not displayed correctly for new files, showing a uniform symbol instead of specific H5P types. These issues are significantly impacting the customer's workflow with the new design.
tch 2 months ago
Persistent Folder Management & UI Issues
The customer initially reported two folders disappearing after being renamed. Although the files were successfully recovered, the customer states that similar issues consistently occur when using the "EDIT" function (e.g., renaming folders, changing colors). The delete function for files is also reported as non-functional, hindering folder structure management. Additionally, H5P icons are not displayed correctly for new files, showing a uniform symbol instead of specific H5P types. These issues are significantly impacting the customer's workflow with the new design.
tch 2 months ago