When attempting to log in to the Lumi Cloud web app (app.lumi.education), the login authentication succeeds, but the application fails to redirect to the user dashboard or editor interface. Enter valid account credentials (or use standard sign-in options) and click Sign in. A green notification toast appears saying "Successfully signed in!". The page remains stuck on the login form without redirecting to /dashboard or /projects. Clearing browser cache, clearing local storage, switching browsers, switching devices including laptop and mobile and manually navigating to /dashboard after receiving the "signed in" status (still redirects back or fails to load the session).

zhaoying.h10 17 days ago

Hi, there, I made a payment to the pro subscription, however, I did not receive the subscription ID through email and my subscription status is not activated. I’ve tried to contact the team, but I only receive response from the bot. Could anyone help me with this?

jackhansonc 29 days ago

1

High Priority

Hello Lumi Team, I found a bug when exporting a project containing Game Map to HTML on Windows 11. The export process completes successfully and the HTML file is created. However, the exported asset folder cannot be opened because Windows reports "Location is not available". As a result: Images are not displayed. Audio files fail to load (Failed to fetch in the browser console). The exported HTML cannot run correctly because some assets are missing or inaccessible. I tested this several times with different project names, and the same issue occurs every time. Environment: Lumi version: 1.0.2 Operating System: Windows 11 I have attached screenshots of the inaccessible folder, browser console, and network errors. thank you

azizanadya54 about 1 month ago

High Priority

Hi! I’m trying to share some activities but the links don’t work. I cannot upload the files. [Upload failed.] Can somebody help me?

e.ajenjogarcia about 2 months ago

Content-Type

Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden? (ich habe dasselbe ticket eben fälschlich als feature request gepostet, kann es aber nicht editieren oder löschen)

asta.vonschroeder 2 months ago

Everytime I try to export my course book it fails. Please help!

yvonne.scheit 2 months ago

My problem is: When exporting the GameMap from the lumicloud in HTML5 or Scorm, the buttons will show up as a small row in the upper left corner. I tried it in Moodle, OLAT and in the Browser. As a colleague told me, it happens for her as well, when exporting from Lumi-Desktop on a PC.

ninaoehler 2 months ago

Content-Type

Bonjuor, je ne peux pas l’utiliser, voyez le message à l’ecran

aubourg.antoine 2 months ago

High Priority

I can’t log in, and the shareable links are also not working because the Lumi server appears to be down.

jude.xi.ma 3 months ago

High Priority

I can not log in. It says Unable to sign in. Please try again.

mjloor2 3 months ago

High Priority

Cannot log on or access materials

cori.anderson 3 months ago

1

High Priority

https://app.lumi.education/graphql endpoint is not working 502 http status code /api endpoint works

dipacemariagrazia 3 months ago

High Priority

Bei mir funktioniert der Export als SCORM weder online noch in der App. Ich habe es mit dem Aufgabentyp Game Map und der Aufgabenfolge versucht. In der App lädt diese schier endlos wenn ich es versuche. Ich habe die Version 1.0.2. In der Webversion habe ich es sowohl mit Firefox als auch mit Mircosoft Edge versucht. Auch nach dem Neuladen der Seite tat sich nichts.

lena.schekelmann 4 months ago

Der Import einer H5P GameMap schlägt fehl. Fehlermeldung siehe screenshot: “Version 1.6.0, released in March 2026, includes important fixes for potential content loss during updates and improvements in stability” (Quelle: https://www.olivertacke.de/labs/h5p-content-types/) Beispiel H5P-Datei hier zum Wiederverwenden verfügbar: https://moodle.ruhr-uni-bochum.de/mod/hvp/view.php?id=2892031 (Lumi Desktop Version 1.0.2 öffnet die Datei problemlos.)

linda.halm 4 months ago

High Priority

The Drag and Drop activity is awarding a score of 1/1 even when all elements are marked with a red X (incorrect). This happens even after checking "Correct elements" and "Give one point for the whole task" settings. This was observed with 4 elements.

mauriziodavide.baroni 4 months ago

1

The scoring system in Drag and Drop fails when using 7 droppable elements, even though it works for 2. The user reports that changing parameters does not resolve the issue. This may be related to the known auto-alignment bug after 5-6 moves.

mauriziodavide.baroni 4 months ago

A link does not open the linked document when clicked in the preview. The customer states that the URL opened in the browser is different from the one configured, though the example provided is identical. This issue affects all interactive links within the video.

bjorg.borst 4 months ago

The customer is reporting an issue with password reset for their Lumi.education account. They utilized the 'Forgot your password?' option on the login page and entered their email address, but have not received the password reset email. The customer has confirmed checking their spam folder without success. They require manual assistance from the support team as the automated password reset process is not functioning.

osmansalihozdemir 4 months ago