My Course Content crashed
I was uploading a picture to my slide but suddenly all of my 64 slides were gone. attached is the image I uploaded. H5P Editor | Dashboard - Lumi here is the link of my course presentation. Hope to hear from you soon.
marchilie.brillantes001 about 2 hours ago
My Course Content crashed
I was uploading a picture to my slide but suddenly all of my 64 slides were gone. attached is the image I uploaded. H5P Editor | Dashboard - Lumi here is the link of my course presentation. Hope to hear from you soon.
marchilie.brillantes001 about 2 hours ago
problème de retour d'information
Bonjour dans un interactive book, je n’ai aucun retour d’activité pour le “question set”, comment corriger cela ? Ci après le lien vers le déploiement concerné : https://app.lumi.education/run/UTKNf1 Merci de votre retou, c’est important pour moi, Cordialement
aubourg.antoine about 14 hours ago
High Priority
problème de retour d'information
Bonjour dans un interactive book, je n’ai aucun retour d’activité pour le “question set”, comment corriger cela ? Ci après le lien vers le déploiement concerné : https://app.lumi.education/run/UTKNf1 Merci de votre retou, c’est important pour moi, Cordialement
aubourg.antoine about 14 hours ago
High Priority
Can not uploading the image background
It already happen several days. I can not uploading the image background. It show 100% but the loading did not finish. Please, help.
redjacket2929 about 22 hours ago
Can not uploading the image background
It already happen several days. I can not uploading the image background. It show 100% but the loading did not finish. Please, help.
redjacket2929 about 22 hours ago
Unable to load any libraries
I installed Lumi Desktop app and it just has an error message that it is unable to load libraries. When I go to File and open to try to edit an existing file, I get the message “storage-file-implementations:install-library-already-installed (libraryName: H5PEditor.TableList-1.0)” I am a teacher and need Lumi to create and edit my course content. Please help. I should also point out my version. When I try to update to the 1.0.2 beta version, it says it is updating but then does not update.
pcrawley 9 days ago
Unable to load any libraries
I installed Lumi Desktop app and it just has an error message that it is unable to load libraries. When I go to File and open to try to edit an existing file, I get the message “storage-file-implementations:install-library-already-installed (libraryName: H5PEditor.TableList-1.0)” I am a teacher and need Lumi to create and edit my course content. Please help. I should also point out my version. When I try to update to the 1.0.2 beta version, it says it is updating but then does not update.
pcrawley 9 days ago
Error on Drag and Drop
I can't click image or text in Drag and Drop. It shows nothing when I click image or text on the task. I have tried on other browsers, account or even clear my catch browser but nothing change.
ernis88novitasari 13 days ago
High Priority
Error on Drag and Drop
I can't click image or text in Drag and Drop. It shows nothing when I click image or text on the task. I have tried on other browsers, account or even clear my catch browser but nothing change.
ernis88novitasari 13 days ago
High Priority
Drag and drop is missing dropping boxes and colours
The whole page is white and the blue boxes where you should drop the word are totally missing in Drag and drop. All you can see are the words you have typed.
anne.willemsen 15 days ago
Drag and drop is missing dropping boxes and colours
The whole page is white and the blue boxes where you should drop the word are totally missing in Drag and drop. All you can see are the words you have typed.
anne.willemsen 15 days ago
The text of an element disappears after a drag-and-drop in Drag and Drop
In "Drag and Drop" content, the text of a dragged element disappears completely once dropped into a drop zone—it’s not just visually hidden; the content actually appears empty (verified with Ctrl+A; no selection is possible there). Steps to reproduce: Create a new "Drag and Drop" content type with at least one text element and a drop zone Drag the element into the drop zone Notice that the text has disappeared, even though it was clearly visible before being dropped Reproducible: Yes, even in a minimal test with only 2 elements Browser: Chrome
salma.elghezal 15 days ago
The text of an element disappears after a drag-and-drop in Drag and Drop
In "Drag and Drop" content, the text of a dragged element disappears completely once dropped into a drop zone—it’s not just visually hidden; the content actually appears empty (verified with Ctrl+A; no selection is possible there). Steps to reproduce: Create a new "Drag and Drop" content type with at least one text element and a drop zone Drag the element into the drop zone Notice that the text has disappeared, even though it was clearly visible before being dropped Reproducible: Yes, even in a minimal test with only 2 elements Browser: Chrome
salma.elghezal 15 days ago
The font update has made the text and sound files to go to wrong place in The course presentation
Is there some easy way to fix this or do I really have to go open every single one of my material links on University Moodle, other Moodle and in Lumi cloud? This is drawing me crazy when all my teaching courses has begun and all my time goes to go correct the corrupted materials. I do not understand why was there a need to change the font and also color when the old ones were very good. Just for a font change the price of all materials being corrupted is too big…
susselson 21 days ago
High Priority
The font update has made the text and sound files to go to wrong place in The course presentation
Is there some easy way to fix this or do I really have to go open every single one of my material links on University Moodle, other Moodle and in Lumi cloud? This is drawing me crazy when all my teaching courses has begun and all my time goes to go correct the corrupted materials. I do not understand why was there a need to change the font and also color when the old ones were very good. Just for a font change the price of all materials being corrupted is too big…
susselson 21 days ago
High Priority
How to make font bigger in "Single choice set"?
The update has made the font minimal in my “Course presentation” in the task “Single choice set”. The students can´t read this small font. Also, why cant the “next button” be seen without scrolling down even when making the task box longer? There is no point to scroll for there is plenty of empty space Also the color changes are bad. Before the everything was easy to watch and see with the clear grey and darker blue. This is just one problem that the update has made…. I am using Crome and to edit I use Lumi cloud
susselson 21 days ago
Content-Type
How to make font bigger in "Single choice set"?
The update has made the font minimal in my “Course presentation” in the task “Single choice set”. The students can´t read this small font. Also, why cant the “next button” be seen without scrolling down even when making the task box longer? There is no point to scroll for there is plenty of empty space Also the color changes are bad. Before the everything was easy to watch and see with the clear grey and darker blue. This is just one problem that the update has made…. I am using Crome and to edit I use Lumi cloud
susselson 21 days ago
Content-Type
Drag the Word failing
Previously operative Drag the Word activity now fails to render for participants or in the “View” window. Downloaded versions (html and h5p) fail to open locally, including in the Lumi app
childrensuniversitycanterbury 23 days ago
Drag the Word failing
Previously operative Drag the Word activity now fails to render for participants or in the “View” window. Downloaded versions (html and h5p) fail to open locally, including in the Lumi app
childrensuniversitycanterbury 23 days ago
Video layout get broken in interactive book.
Hi there, I've just encountered a problem about the layout of a video embeded in an interactive book. It's a lesson I created a year ago and everything works well until today. This is a screenshot of it. Hope you guys could take a look and see what happens. Thank you.
vtruong8282 26 days ago
High Priority
Video layout get broken in interactive book.
Hi there, I've just encountered a problem about the layout of a video embeded in an interactive book. It's a lesson I created a year ago and everything works well until today. This is a screenshot of it. Hope you guys could take a look and see what happens. Thank you.
vtruong8282 26 days ago
High Priority
Cannot deploy anything
There is currently no way to create a deployment. It does not work from the “Share” feature button, nor does clicking “Create a New Deployment” on the deployments page work. I basically cannot create a new activity to share anywhere, which is a major problem.
udcareers about 1 month ago
High Priority
Cannot deploy anything
There is currently no way to create a deployment. It does not work from the “Share” feature button, nor does clicking “Create a New Deployment” on the deployments page work. I basically cannot create a new activity to share anywhere, which is a major problem.
udcareers about 1 month ago
High Priority
Bug report – wrong labels in the content type dropdown
Subject: Five content types show "de" instead of their name in the "Inhalt" dropdown (German UI) Environment Lumi Desktop, macOS 15 (Darwin 25.6.0) UI language: German Editing an H5P.InteractiveBook, chapter is an H5P.Column What happens When adding or changing content inside a Column, the content type dropdown lists all 34 allowed types. Five of them show the literal string de instead of a name. By their position in the list (the order comes from H5P.Column/semantics.json) these are: PositionLibraryShould read 15 H5P.Table Tabelle (Table) 16 H5P.AdvancedText Text 18 H5P.Image Bild (Image) 23 H5P.Link Link 33 H5P.Video Video All other entries are labelled correctly, e.g. "Zeitleiste (Timeline)", "Aufklappbarer Text (Accordion)". The same wrong label also appears in the collapsed header of every content element in the editor, which shows title plus content type. A text element titled "Auflösung" is displayed as "Auflösung (de)" instead of "Auflösung (Text)". This is confusing, because it looks like a language error in the user's own content rather than in the UI. Likely cause The five affected libraries are exactly those that are not standalone content types in the H5P Hub – they only exist as building blocks inside other content types. For all other libraries the localized title appears to come from the Hub metadata. For these five there is no Hub entry, and the fallback seems to return the language code (de) instead of the library title. The German language files (language/de.json) are present in all five libraries, so the translation data itself is not missing. Expected Fall back to the library title from library.json (e.g. "Text", "Image") when no localized Hub title exists, instead of printing the language code. Impact It makes the dropdown unusable for these five types – users cannot tell which entry is Text, Image, Link, Video or Table, and all five look identical.
gerald.im.web about 1 month ago
Bug report – wrong labels in the content type dropdown
Subject: Five content types show "de" instead of their name in the "Inhalt" dropdown (German UI) Environment Lumi Desktop, macOS 15 (Darwin 25.6.0) UI language: German Editing an H5P.InteractiveBook, chapter is an H5P.Column What happens When adding or changing content inside a Column, the content type dropdown lists all 34 allowed types. Five of them show the literal string de instead of a name. By their position in the list (the order comes from H5P.Column/semantics.json) these are: PositionLibraryShould read 15 H5P.Table Tabelle (Table) 16 H5P.AdvancedText Text 18 H5P.Image Bild (Image) 23 H5P.Link Link 33 H5P.Video Video All other entries are labelled correctly, e.g. "Zeitleiste (Timeline)", "Aufklappbarer Text (Accordion)". The same wrong label also appears in the collapsed header of every content element in the editor, which shows title plus content type. A text element titled "Auflösung" is displayed as "Auflösung (de)" instead of "Auflösung (Text)". This is confusing, because it looks like a language error in the user's own content rather than in the UI. Likely cause The five affected libraries are exactly those that are not standalone content types in the H5P Hub – they only exist as building blocks inside other content types. For all other libraries the localized title appears to come from the Hub metadata. For these five there is no Hub entry, and the fallback seems to return the language code (de) instead of the library title. The German language files (language/de.json) are present in all five libraries, so the translation data itself is not missing. Expected Fall back to the library title from library.json (e.g. "Text", "Image") when no localized Hub title exists, instead of printing the language code. Impact It makes the dropdown unusable for these five types – users cannot tell which entry is Text, Image, Link, Video or Table, and all five look identical.
gerald.im.web about 1 month ago
Video is not visible only audio is playing. screen is black
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.
radhika.thinktrack about 1 month ago
High Priority
Video is not visible only audio is playing. screen is black
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.
radhika.thinktrack about 1 month ago
High Priority
Video is not playing only audio is playing
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.
sandeep.thinktrack about 1 month ago
High Priority
Video is not playing only audio is playing
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.
sandeep.thinktrack about 1 month ago
High Priority
Web App Login Issue: Showing "Successfully signed in!" but stuck on login page
When attempting to log in to the Lumi Cloud web app (app.lumi.education), the login authentication succeeds, but the application fails to redirect to the user dashboard or editor interface. Enter valid account credentials (or use standard sign-in options) and click Sign in. A green notification toast appears saying "Successfully signed in!". The page remains stuck on the login form without redirecting to /dashboard or /projects. Clearing browser cache, clearing local storage, switching browsers, switching devices including laptop and mobile and manually navigating to /dashboard after receiving the "signed in" status (still redirects back or fails to load the session).
zhaoying.h10 2 months ago
Web App Login Issue: Showing "Successfully signed in!" but stuck on login page
When attempting to log in to the Lumi Cloud web app (app.lumi.education), the login authentication succeeds, but the application fails to redirect to the user dashboard or editor interface. Enter valid account credentials (or use standard sign-in options) and click Sign in. A green notification toast appears saying "Successfully signed in!". The page remains stuck on the login form without redirecting to /dashboard or /projects. Clearing browser cache, clearing local storage, switching browsers, switching devices including laptop and mobile and manually navigating to /dashboard after receiving the "signed in" status (still redirects back or fails to load the session).
zhaoying.h10 2 months ago
Unsuccessful subscription activation
Hi, there, I made a payment to the pro subscription, however, I did not receive the subscription ID through email and my subscription status is not activated. I’ve tried to contact the team, but I only receive response from the bot. Could anyone help me with this?
jackhansonc 3 months ago
High Priority
Unsuccessful subscription activation
Hi, there, I made a payment to the pro subscription, however, I did not receive the subscription ID through email and my subscription status is not activated. I’ve tried to contact the team, but I only receive response from the bot. Could anyone help me with this?
jackhansonc 3 months ago
High Priority
HTML export creates inaccessible asset folder on Windows
Hello Lumi Team, I found a bug when exporting a project containing Game Map to HTML on Windows 11. The export process completes successfully and the HTML file is created. However, the exported asset folder cannot be opened because Windows reports "Location is not available". As a result: Images are not displayed. Audio files fail to load (Failed to fetch in the browser console). The exported HTML cannot run correctly because some assets are missing or inaccessible. I tested this several times with different project names, and the same issue occurs every time. Environment: Lumi version: 1.0.2 Operating System: Windows 11 I have attached screenshots of the inaccessible folder, browser console, and network errors. thank you
azizanadya54 3 months ago
High Priority
HTML export creates inaccessible asset folder on Windows
Hello Lumi Team, I found a bug when exporting a project containing Game Map to HTML on Windows 11. The export process completes successfully and the HTML file is created. However, the exported asset folder cannot be opened because Windows reports "Location is not available". As a result: Images are not displayed. Audio files fail to load (Failed to fetch in the browser console). The exported HTML cannot run correctly because some assets are missing or inaccessible. I tested this several times with different project names, and the same issue occurs every time. Environment: Lumi version: 1.0.2 Operating System: Windows 11 I have attached screenshots of the inaccessible folder, browser console, and network errors. thank you
azizanadya54 3 months ago
High Priority