Video layout get broken in interactive book.
Hi there, I've just encountered a problem about the layout of a video embeded in an interactive book. It's a lesson I created a year ago and everything works well until today. This is a screenshot of it. Hope you guys could take a look and see what happens. Thank you.

vtruong8282 about 2 hours ago
High Priority
Bug Report
Video layout get broken in interactive book.
Hi there, I've just encountered a problem about the layout of a video embeded in an interactive book. It's a lesson I created a year ago and everything works well until today. This is a screenshot of it. Hope you guys could take a look and see what happens. Thank you.

vtruong8282 about 2 hours ago
High Priority
Bug Report
Cannot deploy anything
There is currently no way to create a deployment. It does not work from the “Share” feature button, nor does clicking “Create a New Deployment” on the deployments page work. I basically cannot create a new activity to share anywhere, which is a major problem.

udcareers 5 days ago
High Priority
Bug Report
Cannot deploy anything
There is currently no way to create a deployment. It does not work from the “Share” feature button, nor does clicking “Create a New Deployment” on the deployments page work. I basically cannot create a new activity to share anywhere, which is a major problem.

udcareers 5 days ago
High Priority
Bug Report
Deploy Feature not working
When you click deploy on either of the two ways, genuinely nothing happens. The button reacts like you are pressing it with the reactive press icon but genuinely nothing happens. The console also shows nothing happening when the button is clicked. Please, I need these deployments online ASAP!

phoenixd.rising 8 days ago
Feature Request
Deploy Feature not working
When you click deploy on either of the two ways, genuinely nothing happens. The button reacts like you are pressing it with the reactive press icon but genuinely nothing happens. The console also shows nothing happening when the button is clicked. Please, I need these deployments online ASAP!

phoenixd.rising 8 days ago
Feature Request
I have logged into my account just now and found all my video footage from in my deployments is missing. I can hear the audio but the screen is black. This is a critical issue for me.

cian.obrien277 12 days ago
Feature Request
I have logged into my account just now and found all my video footage from in my deployments is missing. I can hear the audio but the screen is black. This is a critical issue for me.

cian.obrien277 12 days ago
Feature Request
Bug report – wrong labels in the content type dropdown
Subject: Five content types show "de" instead of their name in the "Inhalt" dropdown (German UI) Environment Lumi Desktop, macOS 15 (Darwin 25.6.0) UI language: German Editing an H5P.InteractiveBook, chapter is an H5P.Column What happens When adding or changing content inside a Column, the content type dropdown lists all 34 allowed types. Five of them show the literal string de instead of a name. By their position in the list (the order comes from H5P.Column/semantics.json) these are: PositionLibraryShould read 15 H5P.Table Tabelle (Table) 16 H5P.AdvancedText Text 18 H5P.Image Bild (Image) 23 H5P.Link Link 33 H5P.Video Video All other entries are labelled correctly, e.g. "Zeitleiste (Timeline)", "Aufklappbarer Text (Accordion)". The same wrong label also appears in the collapsed header of every content element in the editor, which shows title plus content type. A text element titled "Auflösung" is displayed as "Auflösung (de)" instead of "Auflösung (Text)". This is confusing, because it looks like a language error in the user's own content rather than in the UI. Likely cause The five affected libraries are exactly those that are not standalone content types in the H5P Hub – they only exist as building blocks inside other content types. For all other libraries the localized title appears to come from the Hub metadata. For these five there is no Hub entry, and the fallback seems to return the language code (de) instead of the library title. The German language files (language/de.json) are present in all five libraries, so the translation data itself is not missing. Expected Fall back to the library title from library.json (e.g. "Text", "Image") when no localized Hub title exists, instead of printing the language code. Impact It makes the dropdown unusable for these five types – users cannot tell which entry is Text, Image, Link, Video or Table, and all five look identical.

gerald.im.web 12 days ago
Bug Report
Bug report – wrong labels in the content type dropdown
Subject: Five content types show "de" instead of their name in the "Inhalt" dropdown (German UI) Environment Lumi Desktop, macOS 15 (Darwin 25.6.0) UI language: German Editing an H5P.InteractiveBook, chapter is an H5P.Column What happens When adding or changing content inside a Column, the content type dropdown lists all 34 allowed types. Five of them show the literal string de instead of a name. By their position in the list (the order comes from H5P.Column/semantics.json) these are: PositionLibraryShould read 15 H5P.Table Tabelle (Table) 16 H5P.AdvancedText Text 18 H5P.Image Bild (Image) 23 H5P.Link Link 33 H5P.Video Video All other entries are labelled correctly, e.g. "Zeitleiste (Timeline)", "Aufklappbarer Text (Accordion)". The same wrong label also appears in the collapsed header of every content element in the editor, which shows title plus content type. A text element titled "Auflösung" is displayed as "Auflösung (de)" instead of "Auflösung (Text)". This is confusing, because it looks like a language error in the user's own content rather than in the UI. Likely cause The five affected libraries are exactly those that are not standalone content types in the H5P Hub – they only exist as building blocks inside other content types. For all other libraries the localized title appears to come from the Hub metadata. For these five there is no Hub entry, and the fallback seems to return the language code (de) instead of the library title. The German language files (language/de.json) are present in all five libraries, so the translation data itself is not missing. Expected Fall back to the library title from library.json (e.g. "Text", "Image") when no localized Hub title exists, instead of printing the language code. Impact It makes the dropdown unusable for these five types – users cannot tell which entry is Text, Image, Link, Video or Table, and all five look identical.

gerald.im.web 12 days ago
Bug Report
Black screen with sound
For the past three days, the videos I’ve been uploading to YouTube and linking to in the Lumi Editor haven’t been working properly. There’s no sound, and the screen is black. This issue has also affected all the videos I uploaded to my free website, where I share videos with my students. What can I do to fix this problem? Thank you for any advice.

polatyus 15 days ago
Feature Request
Black screen with sound
For the past three days, the videos I’ve been uploading to YouTube and linking to in the Lumi Editor haven’t been working properly. There’s no sound, and the screen is black. This issue has also affected all the videos I uploaded to my free website, where I share videos with my students. What can I do to fix this problem? Thank you for any advice.

polatyus 15 days ago
Feature Request
Video is not visible only audio is playing. screen is black
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.

radhika.thinktrack 16 days ago
High Priority
Bug Report
Video is not visible only audio is playing. screen is black
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.

radhika.thinktrack 16 days ago
High Priority
Bug Report
Video is not playing only audio is playing
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.

sandeep.thinktrack 16 days ago
High Priority
Bug Report
Video is not playing only audio is playing
When trying to play a video in Lumi, the audio plays normally, but the video/visual content does not appear. The screen remains blank/frozen while the audio continues to play.

sandeep.thinktrack 16 days ago
High Priority
Bug Report
Libraries H5P.DragQuestion-1.15 and H5P.CoursePresentation-1.27
Please install the H5P.DragQuestion-1.15 and H5P.CoursePresentation-1.27 libraries. Thank you very much.

heinz.siegenthaler 16 days ago
Feature Request
Libraries H5P.DragQuestion-1.15 and H5P.CoursePresentation-1.27
Please install the H5P.DragQuestion-1.15 and H5P.CoursePresentation-1.27 libraries. Thank you very much.

heinz.siegenthaler 16 days ago
Feature Request
BLACK SCREEN
I am experiencing a problem with YouTube videos when using the H5P Interactive Video content type in Lumi. The issue started suddenly today. The exact same YouTube videos were working normally yesterday, but now the video area appears completely black. The important details are: The YouTube video loads and plays. The audio works normally. The H5P interactions also work normally at the correct timestamps. However, the video image remains completely black during playback. The video duration is detected correctly. The same problem happens with different YouTube videos, not only one specific video. The YouTube videos themselves work perfectly when opened directly on YouTube; both video and audio are displayed normally. If I upload the original MP4 file directly from my computer into Lumi instead of using a YouTube URL, the video image displays correctly. Therefore, the problem seems specifically related to YouTube video embedding/playback inside H5P Interactive Video. I also exported one of the affected projects as an.h5p file and uploaded it to my MoodleCloud course. The exact same issue occurs there: audio works, H5P interactions work, but the YouTube video image is black. Even H5P activities that I created and uploaded yesterday, which were working correctly at that time, are now showing the same black screen in Moodle. I have already tried the following troubleshooting steps: Restarted the computer. Tried Microsoft Edge. Tried Google Chrome. Created a new Lumi account. Created a completely new H5P Interactive Video project. Tested a different YouTube video URL. Tested older H5P projects that previously worked. Tested the YouTube video directly on YouTube, where it works normally. Tested uploading the MP4 file directly into Lumi, where it also works normally. I also received an “Internal Error” message from Lumi shortly before this problem started. Because the same issue occurs with multiple YouTube links, multiple browsers, a new Lumi account, and also after exporting the H5P file to Moodle, it appears that there may currently be an issue with YouTube playback or embedding inside H5P Interactive Video. This is very important for my project because I am using YouTube as the video source to keep the H5P files small and avoid consuming a large amount of MoodleCloud storage. Could you please let me know: Is this a known issue currently affecting Lumi or H5P Interactive Video? Is there a temporary workaround that still allows us to use YouTube URLs? Is an update or fix currently being prepared? Will existing H5P projects automatically work again once the issue is fixed, or will they need to be recreated or re-saved?

radiya.alajmi33 16 days ago
Feature Request
BLACK SCREEN
I am experiencing a problem with YouTube videos when using the H5P Interactive Video content type in Lumi. The issue started suddenly today. The exact same YouTube videos were working normally yesterday, but now the video area appears completely black. The important details are: The YouTube video loads and plays. The audio works normally. The H5P interactions also work normally at the correct timestamps. However, the video image remains completely black during playback. The video duration is detected correctly. The same problem happens with different YouTube videos, not only one specific video. The YouTube videos themselves work perfectly when opened directly on YouTube; both video and audio are displayed normally. If I upload the original MP4 file directly from my computer into Lumi instead of using a YouTube URL, the video image displays correctly. Therefore, the problem seems specifically related to YouTube video embedding/playback inside H5P Interactive Video. I also exported one of the affected projects as an.h5p file and uploaded it to my MoodleCloud course. The exact same issue occurs there: audio works, H5P interactions work, but the YouTube video image is black. Even H5P activities that I created and uploaded yesterday, which were working correctly at that time, are now showing the same black screen in Moodle. I have already tried the following troubleshooting steps: Restarted the computer. Tried Microsoft Edge. Tried Google Chrome. Created a new Lumi account. Created a completely new H5P Interactive Video project. Tested a different YouTube video URL. Tested older H5P projects that previously worked. Tested the YouTube video directly on YouTube, where it works normally. Tested uploading the MP4 file directly into Lumi, where it also works normally. I also received an “Internal Error” message from Lumi shortly before this problem started. Because the same issue occurs with multiple YouTube links, multiple browsers, a new Lumi account, and also after exporting the H5P file to Moodle, it appears that there may currently be an issue with YouTube playback or embedding inside H5P Interactive Video. This is very important for my project because I am using YouTube as the video source to keep the H5P files small and avoid consuming a large amount of MoodleCloud storage. Could you please let me know: Is this a known issue currently affecting Lumi or H5P Interactive Video? Is there a temporary workaround that still allows us to use YouTube URLs? Is an update or fix currently being prepared? Will existing H5P projects automatically work again once the issue is fixed, or will they need to be recreated or re-saved?

radiya.alajmi33 16 days ago
Feature Request
Web App Login Issue: Showing "Successfully signed in!" but stuck on login page
When attempting to log in to the Lumi Cloud web app (app.lumi.education), the login authentication succeeds, but the application fails to redirect to the user dashboard or editor interface. Enter valid account credentials (or use standard sign-in options) and click Sign in. A green notification toast appears saying "Successfully signed in!". The page remains stuck on the login form without redirecting to /dashboard or /projects. Clearing browser cache, clearing local storage, switching browsers, switching devices including laptop and mobile and manually navigating to /dashboard after receiving the "signed in" status (still redirects back or fails to load the session).

zhaoying.h10 about 1 month ago
Bug Report
Web App Login Issue: Showing "Successfully signed in!" but stuck on login page
When attempting to log in to the Lumi Cloud web app (app.lumi.education), the login authentication succeeds, but the application fails to redirect to the user dashboard or editor interface. Enter valid account credentials (or use standard sign-in options) and click Sign in. A green notification toast appears saying "Successfully signed in!". The page remains stuck on the login form without redirecting to /dashboard or /projects. Clearing browser cache, clearing local storage, switching browsers, switching devices including laptop and mobile and manually navigating to /dashboard after receiving the "signed in" status (still redirects back or fails to load the session).

zhaoying.h10 about 1 month ago
Bug Report
Unsuccessful subscription activation
Hi, there, I made a payment to the pro subscription, however, I did not receive the subscription ID through email and my subscription status is not activated. I’ve tried to contact the team, but I only receive response from the bot. Could anyone help me with this?

jackhansonc about 2 months ago
High Priority
Bug Report
Unsuccessful subscription activation
Hi, there, I made a payment to the pro subscription, however, I did not receive the subscription ID through email and my subscription status is not activated. I’ve tried to contact the team, but I only receive response from the bot. Could anyone help me with this?

jackhansonc about 2 months ago
High Priority
Bug Report
Login Request
Hi, we are currently using Lumi on a linked accounts but we would like to create a password to secure it better. We have been directed by the AI support to contact a teammate for this matter. Thanks for the help!

info about 2 months ago
High Priority
Feature Request
Login Request
Hi, we are currently using Lumi on a linked accounts but we would like to create a password to secure it better. We have been directed by the AI support to contact a teammate for this matter. Thanks for the help!

info about 2 months ago
High Priority
Feature Request
HTML export creates inaccessible asset folder on Windows
Hello Lumi Team, I found a bug when exporting a project containing Game Map to HTML on Windows 11. The export process completes successfully and the HTML file is created. However, the exported asset folder cannot be opened because Windows reports "Location is not available". As a result: Images are not displayed. Audio files fail to load (Failed to fetch in the browser console). The exported HTML cannot run correctly because some assets are missing or inaccessible. I tested this several times with different project names, and the same issue occurs every time. Environment: Lumi version: 1.0.2 Operating System: Windows 11 I have attached screenshots of the inaccessible folder, browser console, and network errors. thank you

azizanadya54 2 months ago
High Priority
Bug Report
HTML export creates inaccessible asset folder on Windows
Hello Lumi Team, I found a bug when exporting a project containing Game Map to HTML on Windows 11. The export process completes successfully and the HTML file is created. However, the exported asset folder cannot be opened because Windows reports "Location is not available". As a result: Images are not displayed. Audio files fail to load (Failed to fetch in the browser console). The exported HTML cannot run correctly because some assets are missing or inaccessible. I tested this several times with different project names, and the same issue occurs every time. Environment: Lumi version: 1.0.2 Operating System: Windows 11 I have attached screenshots of the inaccessible folder, browser console, and network errors. thank you

azizanadya54 2 months ago
High Priority
Bug Report
Error_An internal error occurred
Hi! I’m trying to share some activities but the links don’t work. I cannot upload the files. [Upload failed.] Can somebody help me?

e.ajenjogarcia 3 months ago
Content-Type
Bug Report
Error_An internal error occurred
Hi! I’m trying to share some activities but the links don’t work. I cannot upload the files. [Upload failed.] Can somebody help me?

e.ajenjogarcia 3 months ago
Content-Type
Bug Report
upgrade Branching scenario
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden? (ich habe dasselbe ticket eben fälschlich als feature request gepostet, kann es aber nicht editieren oder löschen)

asta.vonschroeder 3 months ago
Bug Report
upgrade Branching scenario
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden? (ich habe dasselbe ticket eben fälschlich als feature request gepostet, kann es aber nicht editieren oder löschen)

asta.vonschroeder 3 months ago
Bug Report
Branching Scenario veraltete version
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden?

asta.vonschroeder 3 months ago
Feature Request
Branching Scenario veraltete version
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden?

asta.vonschroeder 3 months ago
Feature Request
Problem mit dem Export der GameMap
My problem is: When exporting the GameMap from the lumicloud in HTML5 or Scorm, the buttons will show up as a small row in the upper left corner. I tried it in Moodle, OLAT and in the Browser. As a colleague told me, it happens for her as well, when exporting from Lumi-Desktop on a PC.

ninaoehler 3 months ago
Content-Type
Bug Report
Problem mit dem Export der GameMap
My problem is: When exporting the GameMap from the lumicloud in HTML5 or Scorm, the buttons will show up as a small row in the upper left corner. I tried it in Moodle, OLAT and in the Browser. As a colleague told me, it happens for her as well, when exporting from Lumi-Desktop on a PC.

ninaoehler 3 months ago
Content-Type
Bug Report
probleme avec la feuille de travail
Bonjuor, je ne peux pas l’utiliser, voyez le message à l’ecran

aubourg.antoine 3 months ago
High Priority
Bug Report
probleme avec la feuille de travail
Bonjuor, je ne peux pas l’utiliser, voyez le message à l’ecran

aubourg.antoine 3 months ago
High Priority
Bug Report