Recurring H5P-to-SCORM export issues: Missing dependencies and broken interactions

Hello Lumi Support Team, I am a nursing instructor at the University of British Columbia (UBC), Canada. I use H5P to create interactive learning scenarios for nursing students. I typically create activities in UBC's H5P Open Hub, download the.h5p files, import them into Lumi Online, and export them as SCORM packages for graded assignments (for minimal/completion grades) in Canvas. Platform information: Lumi: Lumi Online (Lumi Cloud), not Lumi Desktop H5P Core: Version 1.28, according to Lumi's September 7, 2026 changelog (not independently verified in my account) Export format: SCORM 1.2 Learning Management System: Canvas LMS Original H5P authoring environment: UBC H5P Open Hub I have encountered several recurring problems with these SCORM exports. The original activities work correctly in H5P and Lumi, but some fail after being imported into Canvas. 1. Missing JavaScript dependencies — H5P Page (Column) Content type: H5P Page (H5P.Column 1.22), containing Image Hotspots, Drag the Words, Advanced Fill in the Blanks, and Multiple Choice. Problem: The entire Page was blank when launched as a SCORM assignment in Canvas, although all activities worked correctly in Lumi. Chrome Developer Tools reported: Uncaught TypeError: Cannot read properties of undefined (reading 'Draggable') After removing Drag the Words from a test copy, the Page remained blank and produced: Uncaught TypeError: Cannot read properties of undefined (reading 'Button') Diagnosis: The original.h5p package contained H5P.Components 1.0, but the Lumi-generated SCORM package did not include the required JavaScript and CSS files. Successful workaround: We extracted the missing library files from the original.h5p package and inserted them into the SCORM export, updating the HTML to load them. The Page then displayed correctly in Canvas, and all its interactive activities worked. Canvas gradebook reporting has not yet been verified. 2. Interactive Book — Cover overlay obstructs Read button Content type: H5P Interactive Book. Problem: Several Interactive Books displayed a diagonal grey strip across their covers after export to SCORM. The strip obscured the cover and interfered with clicking the Read button. Successful workaround: Editing the exported index.html and replacing: mask-size:500%;opacity:1 with: mask-size:500%;opacity:0;pointer-events:none This resolved the cover problem in multiple scenarios without changing the educational content. 3. Dialog Cards — Display and navigation failures Content type: H5P Dialog Cards, both embedded within Interactive Books and used as standalone activities. Problem: After SCORM export and import into Canvas, Dialog Cards sometimes display only partially. The Turn button may be missing or unresponsive, and the Next button may not advance to the next card. In one example, the first card slid away but the activity remained stuck at “Card 1 of 7.” We attempted several CSS and JavaScript modifications, but did not establish a reliable SCORM repair. Workaround: For an ungraded standalone Dialog Cards activity, embedding the original H5P directly into a Canvas page resolved the problem. The cards, audio, flipping, and navigation all function correctly when embedded. The underlying cause of the SCORM-specific Dialog Cards failures remains unconfirmed. 4. Reporting/request for ass

Lumi deployments not working

When i click Create New Deployment, it doesn't work. nothing happens. I already tried switching browsers, using different computers, and deleting things. I am just on this page trying to create a brand new deployment and it won't workhttps://app.lumi.education/dashboard/deployments .Nothing happens when I click on it. It has been like this for weeks. I just finished building a new website that will use Lumi deployments for interactive lessons for my students. Please help. Mit Freundlichen Gruessen, Erika

Ordner anlegen schlägt fehl

Meine Versuche, in der Ordnerstruktur in lumi einen neuen Unterordner anzulegen führt immer zu einer Fehlermeldung “Ordner kann nicht angelegt werden”. Woran kann das liegen? Mache ich hier etwas falsch?

Dear Technical Support Team, I am writing to report an ongoing issue with embedded content. We have been using Lumi for a couple of years now, but recently, when we embed content in our LMS, the students are unable to access the content. We have had multiple meetings with our LMS partner, but they report no issues on their end. This means, there is a bug may be within the Lumi system that doesn't allow the content to be viewed, when using the embed option. This issue requires urgency because candidates have been unable to view or access the activities within the courses, Test series, and Mock tests formore than 2 weeks now. Many candidates have their exams scheduled for this week. Upon testing, the content displays correctly on some logins but fails to load on others, including on my own laptop. Could you please look into this issue as a matter of priority and help us resolve it permanently? I have added a screen recording for your reference. Thank you in anticipation of your prompt assistance.

Tombol Next question dan Previous question pada Question Set di dalam Game Map tampil sebagai blok biru kosong di Chrome. View editor dan Microsoft Edge tampil normal. Masalah tetap muncul di Incognito dan deployment baru.

Lumi Desktop Editor fails to upgrade

The Windows installer version of the Lumi Desktop Editor fails to connect to github to upgrade. “Cannot find latest.yml in the latest release artifacts (https://github.com/Lumieducation/Lumi/releases/download/v1.0.1-beta.2/latest.yml)” Also makes reference to authentication token may not be correct.

There is an issue with deployments. We have embed to our LMS and while using in our LMS, white screen is only appearing. So while checking the content, we found out while checking in View options, there we are not able to see it. This issue we are facing from last 20-25 days or might be more then that. We have created live chat messages but no reply. And there is not other options to contact you even if we are in plans. Are candidates are struggling. Please look into this matter very serious. Its matter of reputation.

Lumi Desktop Zeichen werden nicht angezeigt

Wenn ich auf Menü: File>Save as…,File>Save,File> Export… klicke werden mir keine Zeichen angezeigt. Es scheint so, als ob ein Font fehlen würde. Das Menü zu diesen Aktionen schaut wie folgt aus: Verwendetes Betriebssystem Zorin OS 18.1

help

I'm using Lumi Cloud to create H5P activities. My Multiple Choice and True/False activities save successfully, but both the View preview and published links display a blank white area. I tested on a Chromebook and a phone. Even a new Multiple Choice question with only two answers displays blank. Chrome Console show Uncaught TypeError: Cannot read properties of undefined (reading 'Button') The stack trace points to question.js and multichoice.js. Could you please investigate whether this is a current H5P loading issue?

Lernmodule lassen sich nicht bereitstellen

Ich versuche seit ein paar Tagen, ein erstelltes Lernmodul bereitzustellen. Leider scheint keine Funktion hinter dem Button zu existieren, denn es passiert einfach nichts. Es lässt sich auch keine neue Bereitstellung erstellen. Habe das Problem sowohl in Safari als auch in Chrome.

Hello Lumi Support, I am experiencing repeated errors while creating an interactive textbook in Lumi Cloud. The Drag and Drop activity on page 5 remains stuck on “Loading, please wait…” and produces this error: “TypeError: Cannot read properties of undefined (reading 'match').” The console trace points to H5P.getPath and h5peditor-image.js while processing an image path. Image uploads also get stuck at 100%, and downloading the book as an H5P file returns “502 Bad Gateway — Host Error.” I have tried uploading multiple times, but the issue persists. Could you please investigate and help me recover the activity and download a backup? Content ID: 6abf1ea273fcaa186be88f24. Thank you.

h5p download not possible

I try to download h5p file but I keep getting taken to the bad gateway page error 502 - I’ve tried with two different h5p activities (branching scenario and course presentation)

Bug Report — Image Upload Stuck at 100% and Editor Features Disappeared Title: Image upload stuck at 100% in H5P Game Map, followed by missing audio/editor features Description: Hello Lumi Team, I am currently developing an educational interactive game using H5P Game Map in Lumi Education. The project is called “WATER QUEST – Penjelajahan Siklus Air” and is intended as a learning media for elementary school students. I suddenly experienced several problems in the editor. The problem first occurred when I tried to upload an image for the End Screen. The upload progress reached 100%, but the upload never finished and the image did not appear. After this happened, I noticed that some other editor features also became unavailable or disappeared, including the audio editor/upload option. I also tried creating a new project from scratch to check whether the problem was specific to my WATER QUEST project, but I experienced the same problem when trying to upload an image. Steps to reproduce: 1. Open Lumi Education. 2. Create or open an H5P Game Map. 3. Go to the End Screen section. 4. Try to upload an image. 5. The upload progress reaches 100% but does not complete. 6. The image does not appear in the project. 7. Afterward, some editor features, including audio-related options, may disappear or become unavailable. 8. I also tested this in a newly created project, but the image upload problem still occurred. Expected behavior: The image should finish uploading and appear in the End Screen. Other editor features, including audio, should remain available and functional. Actual behavior: The image upload gets stuck at 100% indefinitely, and the image is not added to the project. Some other editor features also appear to disappear or stop functioning. Additional information: - Content type: H5P Game Map - Project: WATER QUEST – Penjelajahan Siklus Air - Browser: Google Chrome - The issue also occurs when creating a new project. - The problem prevents me from completing and editing my educational game. I have attached screenshots showing the problem. Could you please check whether there is currently an issue with the H5P editor or the image/audio upload system in Lumi? Thank you for your help. I would really appreciate your assistance because this project is almost finished and I do not want to lose the work I have already completed. Best regards, Waryainah

Problema de carga de ejercicio de audio

Estimado soporte, Junto con saludar, escribo para informar de un error que presento al momento de subir Media en formato Audio del ejercicio Speak the words (set). Al subir el audio (mp3 o wav) recibo el siguiente error: TypeError: Cannot read properties of undefined (reading 'split') Estuve trabajando bien en otros ejercicios usando esta misma función y no había tenido inconvenientes. Quedo atento, muchas gracias. Italo Jara

Images not loading

Previously loaded images are no longer loading up -using interactive workbooks.

Bilder hochladen & html Export funktionieren nicht mehr

“Lade hoch, bitte warten” - läuft ohne Ende … kein Hochladen von Bildern möglich (< 300 kb). Der html Export schlägt, egal mit welchem Browser, immer fehl. So kann ich nicht arbeiten!!

Gros souci de téléchargement SCORM

Bonjour, je travaille actuellement sur la création de modules e learning, impossible depuis ce matin d’exporter en SCORM mes vidéos interactives, activités etc. Certains bugs persistent aussi quand à l’importation de vidéos pour les vidéos interactives. J’espère que ce sera résolu au plus vite car nous sommes un peu pressé par le temps. Merci beaucoup ! Aurélia

Audio uploads failing and H5P downloads returning 502 errors

Hello Lumi team, I am also experiencing problems on app.lumi.education that are preventing us from finishing our online course. Audio uploads: I cannot attach any audio files to Dialog Cards. I receive this error: TypeError: undefined is not an object (evaluating 'file.mime.split') H5P downloads: I cannot download my content as an.h5p file. I receive a Cloudflare 502 Bad Gateway error. Cloudflare Ray ID: a45ca663ae98bebd I have tested Safari and Chrome, as well as Wi-Fi and a mobile hotspot, without success. My daughter experiences the same audio upload problem on a separate computer without a VPN. The audio files work in the Lumi desktop app, but not on the website. I have seen another report here from teachers experiencing failed audio uploads and other editor problems, which sounds similar to what we are experiencing. When I first encountered the problem, I even purchased an annual subscription, thinking I might have reached a limit on the free plan. However, both problems persist. This is very frustrating: we cannot finish our course online, and the failed download prevents us from moving our existing work to the desktop app. Could you please investigate and help us get back to work as soon as possible? Thank you.

Video Uploading Error

I cannot upload a video while using 'Interactive Video'. An error appears after reaching 100%. The error message is: 'TypeError: Cannot read properties of undefined (reading 'split').”

desfuncionanmiento

Ya hace días la plataforma no funciona para nada. No puedo subir las imagines ni nada. Ni guardar los archivos.